T errors hi i have several my passport ultra drives that have been returned to me from customers stating the drives have failed show smart disk info using western digital data lifeguard diagnostic and upon testing them myself i can confirm this. Apr 07, 2014 western digitals wd my cloud networkattached storage nas devices, such as the wd mybook world live, wd my cloud ex1, ex2, and ex4 sounded like a good idea. Hi, my wd my book world is showing the following message. Wd my book essential not being recognized in windows 10. The first option is the smart status check which predicts potential drive failures in just a second or two. I have to do a chkdskr to make it work so im not able to schedule back up.
When i installed data lifeguard for windows i am not getting a smart status. Status code 04 unknown failed test element, failure checkpoint 96 unknown test smart selftest did not complete on drive 4. If youre feeling brave, you can follow the advice of other answers here and take the thing apart and check each individual d. Western digital users are fed up with my cloud failures zdnet. Wd passport hd failed to recognize, disk not initilized.
How to fix hard drive or ssd smart error hetman software. Afterwards i wanted to transfer those files to my laptop windows 7, but all of a sudden i had io problems and i couldnt open anything. How to fix an error in raid configuration on a western. Status code 04 unknown failed test element, failure checkpoint 64 smart attribute test smart selftest did not complete on drive 2. I can access the admin account on my router but that is the limit of my knowledge. My smart status says the disk is failing apple community. Western digital mybook drive lock encryption failure and recovery. That indicates that the hard disk drive has failed and that requires a replacement to resolve the issue. Problem with my external wd 1tb my passport hard disk. Western digital hard drive failed life guard test, what does. Western digitals wd my cloud networkattached storage nas devices, such as the wd mybook world live, wd my cloud ex1, ex2, and ex4 sounded like a.
Mar 14, 2011 western digitals mybook drives are very convenient and popular storage options, but if the drive stops working then you might have success by giving it a quick love tap. I then reerased the disk, recreated the partition, and reerased the partition again with 3 pass secure erase selected. Every time i try to back up files etc to my external wd drive i may work once in awhile. What specific disk is this, seagate, western digital, toshiba, etc. Western digital my book essential 2tb desktop external. My book 1 tb failed smart test external drives for pc wd. Wd smartware alternative if you find that wd smartware not backing up large files in the pending backup list, then you can switch to aomei backupper standard, a free backup software designed for windows 1087. Resolved western digital external drive, read diagnostics. Few easy steps to restore files from a failed wd passport external hard drive.
Since there are some pretty important files on that harddrive, i connected it to the desktop again, but now i have the same problem there. The western digital my book essential is a clear leader in the race for the peak of external desktop drives. Is there a possible way that can help me to repair the. The my book duo drive has massive capacity ideal for storing photos, videos, documents and music. Attach the failed drive a, to the controller where the b drive was, and rerun the gparted, partition verification step as noted above. Its 500 gb drive runs at 7200 rpm with up to 100 mbs transfer rates.
Installing wd backup was easy, and of course, all the software and user manuals are on the drive itself. Id recommend you to check the hdds health and smart data by. Purchased and downloaded just fine also copied the app to a second volume. Ive used testdisk to recover data, but the files that were recovered seem random. The disk was from my wd my book external enclosure which was not often used in the past four years. Solutions to wd drive utilities quick drive test failed. But a drive that damaged, i would just rescue what data you can, then toss it. Usually, after the smart status bad warning, you will not get a failed hard drive.
Among those external hard drive categories, wd my passport external hard drives are the most widely used ones. Nov 01, 20 the disk was from my wd my book external enclosure which was not often used in the past four years. I have a 1tb wd caviar black installed in my machine. I would appreciate if you can let me know how can this problem be solved. It started after i converted from a raid 1 to a nonraid through microsoft tech. Western digital mybook elite external hard drives use hardwarebased encryption chips to optionally encrypt drives using 256bit encryption. How to back up windows 10 with western digitals my passport. Smart error fix automatically with free software easeus.
Find low everyday prices and buy online for delivery or instore pickup. The final option does a full media scan to detect bad sectors in the drive, and wd. However, im getting strange readings, when i first start wd lifeguard the smart status is ticked as. After i connected the drive to my laptop with the included usb 3. The wd 6tb my book desktop contains a wd60ezrz drive a western digital blue, 3. Its superfast with up to 360mbs 2 sequential read speeds thanks to western digital red drives inside and use of the usb typec port. Unfortunately, i am not literate at all regarding firewall settings. Sounds to me like youve done the obvious steps with software to try to diagnose the problem, but no problem was found. I bought the nas wd my book live and tried to install it, which failed. Quick fix for the request failed due to fatal device. Quick smart status passed quick drive test failed complete.
This also involves a western digital my book essential 2. Wd 2 tb my book not recognized by norton or by file explorer, but shows up in device manager. Unless of course you dont have a my book, but have a my passport. However, if you are done with wd smartware because of this problem, you can find the free alternative to wd smartware that is handy to use. Just received the following message from my new under 2 months world book 2tb which does not sound good. Its product line covers wd my passport, wd my passport ultra, wd my book, wd my passport for mac and more. The op is right in the sense that something like truecrypt puts all of the security in your hands. Since there are some pretty important files on that harddrive, i connected it to the desktop again, but now i. Wd hdd smart status fail external drives for pc wd. Install it you have to extract it i created a new folder on my hard drive for wd software once you accept the license it will. May 31, 2018 how to check smart status on mac hard drives may 31, 2018 22 comments mac users can easily check the smart status of their hard drives and internal disk storage by using disk utility in mac os, offering a simple way to see if the disk hardware itself is in good health or is experiencing a hardware issue. Oct 14, 2011 i bought the nas wd my book live and tried to install it, which failed.
External drive smart status failed external drives for pc wd. Today i show you how to solve hdd health bad or smart bad status. The wd hard drive failed to show up on my pc and i couldnt access saved data either. How to fix my computer freezes when usb plugged in windows 107. Designed to meet wds demanding requirements for durability, shock tolerance, and longterm reliability, we back up pun intended. This morning, wd my passport suddenly became inaccessible, couldnt be detected by my computer. I have a wd my passport ultra 1tb portable drive for storing movies, photos, and important personal files. Then connect the failed wd external hard drive to it. Fix and repair wd my passport ultra not detectedshowing up. Here is the easy answer for this fix you have to download wd quick formatter here is the link because it took me forever to figure out how to do this i went from website to website but here is your solution download this. Click on the wd external hard drive and then press on next option to initiate the scanning.
Purchased brand new 1tb western digital my passport drive external usb 3. Here is a real case about quick drive test failed on wd passport. Western digital hard drive failed life guard test, what. Hp will provide a replacement hard disk drive if the notebook warranty is active, if not you need buy a sata hard disk drive from a retail shop nearby. Disk1 is my western digital passport 1tb hd, i tried running disk status tool which is a part of wd utilities. Wd smartware software user manual about the wd smartware software 1 about the wd smartware software wd smartware software is an easytouse backup application that gives you the power to. Protect your data automaticallycontinuous backup instantly makes a second copy whenever you add or change a file. I would appreciate if you can let me know how can this proble. Read speeds up to 2000mbs to decrease load times and get you into the game faster. Once system operational and plugged in, it appears in device manager. Wd smartware files pending backupwhy files not backed up. Your my book thunderbolt duo dualdrive storage device and wd drive.
The next option is the quick selftest which takes around 2 minutes. After the my book failed i removed the hard drive from the encloses,and to my surprise there was a hgst drive not a wd. Seagate used to be the best, but they have not been able to work out the glitches with their devices and windows 8. How to check smart status on mac hard drives osxdaily. I have a pc running windows xp pro sp 3 with about 3 ghz cpu speed and about 2. If your product is not listed above, please visit the product page.
All the system manufacturers of the world strongly disagree that the error. Millions of people around the world trust their data to my book desktop storage. In addition, the software lets you customize your backup, set drive security, run. Wd my passport external hard drive set up guide for mac 2019 duration. After several tries i have downloaded the wd drive.
Is there anyway i can get more information about the dive condition or is this terminal. Just in case of further impact on my data on the wd disk, i have already moved all the readable files to a newly bought 4tb disk. My drive clicks for about 5 seconds then stops, but when i go to the file explorer its not showing up so i tried disk management tool and i found it but it always says request failed due to fatal device hardware error then i tried all your steps but none worked. Acceptable values of the smart attribute may differ depending on the hard disk manufacturer wd western digital, samsung, seagate, hgst hitachi or toshiba. After that i tested my drive using diagnostics from wd smartware. I have tried connecting the my book directly to my computers ethernet port it does the same thing. Dec 29, 20 wd my passport external hard drive set up guide for mac 2019 duration. After deactivating the eset smart security 5 firewall, everything went fine, i could successfully install it, and i am able to make updates with the my book software tool wd smartware. Smart design the elegant western digital my book essential wdg1u5000n looks just like a book and takes up less desktop space, stacks horizontally and allows two or more drives to stand neatly together like volumes on a shelf usb 2. Wd smartware software western digital my book essential offers the wd smartware software that provides automatic, continuous backup and data retrieve through a visual control center. Status test fails it means the hard drive has reached a critical condition threshold in. Help, i cant see my disk drive in disk utility at all. If the failed drives partition table is ok, continue with the next section.
How to check smart status on mac hard drives may 31, 2018 22 comments mac users can easily check the smart status of their hard drives and internal disk storage by using disk utility in mac os, offering a simple way to see if the disk hardware itself is in good health or is experiencing a hardware issue. How to fix smart error on hard disk automatically with free software. Jul 11, 2010 afterwards i wanted to transfer those files to my laptop windows 7, but all of a sudden i had io problems and i couldnt open anything. In open air, spin and seek noise seems to be better than a nowneighbouring seagate drive, appearing to be very similar to some of my older wd green drives which i think these newer blue drives have largely.
Western digital users are fed up with my cloud failures. The final option does a full media scan to detect bad sectors in the drive, and wd says it can take up to several hours for largecapacity drives. Hi, i have an external drive my passport ultra 0830, and cant open the disk in anyway. Wd my book essential stopped working hdd guru forums. Of course, a hard disk can fail even without showing any s. Page 1 of 3 western digital hard drive failed life guard test, what does it mean. Apr 18, 2010 status code 04 unknown failed test element, failure checkpoint 64 smart attribute test smart selftest did not complete on drive 2. Rescue procedure disaster recovery for the blue ring mbw. Under the drive properties in dlg it says health status. Besides, with the aid of this awardwinning software, you can restore data from other failed or a nonbootable external hard drive manufacturer such as western digital my book, wd caviar, western digital my book world edition, wd red, wd purple drives etc. Mac users can easily check the smart status of their hard drives and internal disk. I open lost partition recovery wizard from mootools, it has detected the drive but shows as 0kb storage.
Fix and repair wd my passport ultra not detectedshowing. Oct 30, 2015 wd 2 tb my book not recognized by norton or by file explorer, but shows up in device manager. May 15, 20 the first option is the smart status check which predicts potential drive failures in just a second or two. I switched to wd after 2 seagates failed with 2 different windows 8 computers. Western digital is the new standard for backup drives. However, many users complain their wd my passport is readonly on mac like the user below in wd community. If a drive has already failed catastrophically, the s. Im sorry to hear about your massive movie collection. Western digital my book essential 2tb desktop external hard. Western digitals mybook drives are very convenient and popular storage options, but if the drive stops working then you might have success by giving it a quick love tap. Sep 12, 2019 i have a wd my passport ultra 1tb portable drive for storing movies, photos, and important personal files. I have followed one of the faqs on the western digital web site which mentions accessing the shared storage manager and followed the procedure.
Hi, ive try to use smartctl one my external usb device wd mybook essential 500gb but it doesnt works. Western digital mybook drive lock encryption failure and. I have a pc running windows xp pro sp 3 with about 3. Also, when plugged in at boot up, it stopsfreezes computer from completing. I installed the wd smartware software included with the drive and did a quick format using wd quick formatter also included.